Helpdesk Technician Level 3

Position: Helpdesk Technician Level 3
Location: 111 West 33rd Street New York, NY 10120

Empire State Realty Trust is searching for a talented I.T. technician Level 3 to join an expanding team and organization. The technician will be required to have a proven track record of I.T. support and are willing to travel up to 30% of the time. Tasks will involve troubleshooting and implementing I.T. projects. The successful candidate will have a positive and can do attitude that can handle pressure environments.


  • Helpdesk Support,
  • Windows,
  • Mac support a plus.

Responsibilities Include:

  • Level 3 end user, server and LAN support
  • Implementing business solutions on Microsoft platforms
  • Assisting in researching and implementing new technologies
  • Performing on-site and remote software and hardware support
  • Hardware upgrades and troubleshooting
  • Configuring workstations to access network resources, e.g. shares, printers, internet, and email
  • Assisting with engineering and implementing IT projects.


  • Highly experience with helpdesk support and end user troubleshooting
  • Highly experience in maintaining workstations and LAN environments including wireless and mobile devices
  • Strong knowledge of installation, configuration, and administration of Windows desktops
  • Knowledge of Microsoft Office
  • Applicants must possess strong communication and interpersonal skills.

Education Requirements:

  • BA or equivalent work experience.
  • IT degree a plus.
  • A+ / Network + Certification a plus.

Work Experience:

  • 4-5 years progressive experience in a Level 3 helpdesk technical level and server support
  • Strong knowledge of various computer applications
  • Strong communication and problem solving skills
  • Able to work in a hierarchical business model with mixed abilities and styles
  • Able to work in a team environment and as an individual
  • Self-motivated with excellent follow-up techniques and telephone manner
  • Ability to maintain multiple tasks and little need for supervision or guidance.

Job Requirements:

The successful candidate will be supporting a large user base onsite and remotely. Traveling to certain locations will be necessary.

Full-Time position with competitive salary and benefits. Salary based on experience and skill level.

Travel time 30%
Salary Competitive
Benefits Competitive

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